Shipping policy

VORTECH Superchargers UK – vortechsuperchargers.uk
A trading name of TORQEN Ltd
Version 1.0 · Last updated: 23 June 2026

This shipping policy explains how we handle dispatch, delivery, collection, lead times and delivery problems for orders placed on vortechsuperchargers.uk. It forms part of our Terms of service.

1. Dispatch and delivery overview

We dispatch and deliver orders as soon as practical after we accept your order. Any delivery date or time shown on the website, in emails, or given by our team is an estimate, not a guaranteed date.

2. Stock status and lead times

2.1 Not everything is held in UK stock

We sell VORTECH supercharger systems and forced-induction components. We do not hold every product shown on vortechsuperchargers.uk in UK stock. Some orders ship from UK stock. Others we source from the manufacturer or our suppliers before we can dispatch them. Complete supercharger systems and tuner kits are often built or configured to order.

2.2 Lead times

Where an item has a lead time, we give you the best estimate available once the supplier confirms it. Supplier lead times can change after you order. UK-stock items are usually dispatched within 1 working days. Systems sourced from VORTECH typically take 1 to 2 weeks before dispatch. Complete surpercharger system may take 4-5 weeks.

2.3 Discontinued and limited-run items

Some items, including specific kit configurations and application-specific parts, are made in limited quantities and may be discontinued without notice. If availability matters to you, contact us before ordering and we will confirm current status as far as we can.

3. Shipping methods and carriers

We use a range of carriers depending on destination, value, size and weight. These can include UPS, DHL, FedEx, DPD, EVRi, Royal Mail and specialist freight carriers for large items.

3.1 Split shipments

If your order includes items with different lead times or shipping locations, we may ship them separately. Where practical, we will tell you when we do.

4. Delivery addresses and your responsibilities

4.1 Address accuracy

You must give a complete and accurate delivery address and contact details. If a parcel is delayed or returned because the details were wrong, you may have to pay extra delivery or return costs.

4.2 Receiving the parcel

Someone may need to be available to accept delivery. If nobody is available, the carrier may attempt redelivery, leave the parcel in a nominated safe place, deliver to a neighbour, or take it to a local depot, depending on the carrier's options and any instructions you give them.

4.3 Large or heavy items

For large items such as complete supercharger systems, charge coolers and bulky bracket or tubing kits, you may need to provide access and help unload. Kerbside delivery is standard for freight consignments. If the carrier cannot deliver safely because of access problems, delivery may fail and extra charges may apply.

5. International shipping (delivery outside the UK)

5.1 Import VAT, duty and clearance fees

If your delivery address is outside the UK, your checkout total does not include import VAT, customs duty, clearance fees or local taxes. You pay these to the courier or your customs authority before delivery.

5.2 Customs delays

Customs processing can delay delivery. These delays sit outside our control and do not count towards our delivery estimates.

5.3 Non-payment of import charges

If you do not pay import charges and the parcel is held, refused, abandoned, disposed of or returned, you remain responsible for outward shipping, return shipping if returned, storage, disposal or administration charges, and any loss in value caused by customs handling or opened packaging. Any refund reflects what we recover from the carrier, minus these costs. This mirrors clauses 2.10 and 2.11 of our Terms of service.

6. Click-and-collect (collection in person)

Collection is available by prior arrangement only. Confirm your collection with us first by WhatsApp, email or phone. We will tell you when your order is ready. Do not travel to collect until you receive written confirmation that your order is ready.

6.1 ID checks

We may ask for proof of identity and proof of purchase before we hand over goods. We only release goods to the person who placed the order, unless you have told us in advance that someone else will collect.

7. Tracking and delivery updates

Where tracking is available, we email you tracking details once the carrier has accepted the parcel. Tracking events are provided by the carrier, not by us.

8. Delays and events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as supplier delays, courier network disruption, customs delays, industrial action, severe weather, fire, flood or pandemic. If a material delay happens, we will contact you with an update where practical. Your rights under section 28 of the Consumer Rights Act 2015 are not affected.

9. Delivery problems, damage and missing items

9.1 Check your parcel on arrival

Inspect your goods promptly on delivery. Photographs of the packaging and any damage help us resolve problems quickly.

9.2 Reporting timeframes

Please tell us within a reasonable period, and in any event within 30 days, if goods arrive damaged, are missing items, or are not what you ordered. For non-delivery, tell us within a reasonable period, and in any event within 30 days of the expected delivery date. These timeframes help us investigate with carriers. They do not reduce your statutory rights under the Consumer Rights Act 2015, which are set out in our Terms of service.

9.3 What we may need from you

• Photos of the outer box and labels
• Photos of the internal packaging and the damage
• A description of the issue, and confirmation of what is missing
• Carrier paperwork, if you were given any

9.4 Claim outcomes

After we investigate, we may offer a replacement, refund or other remedy as appropriate. Where the carrier runs its own investigation, we may need its outcome before we finalise the remedy. This does not delay or reduce any statutory remedy you are entitled to.

10. Shipping costs

Shipping costs are shown at checkout, or on a quotation for freight items. [Insert free-shipping threshold if you offer one, e.g. "UK orders over £X qualify for free standard delivery."] For a delivered order that you later return, we refund outbound shipping in line with clause 6 of our Refund policy. We do not charge shipping on orders collected in person.

11. Questions before ordering

If you have questions about shipping, lead times or availability, contact us before you order.